We are living and working in a very difficult time.
It is our intention to try to make it as easy as possible on you and still give you the service you have come to expect….and if possible more.
First be assured that we have taken appropriate measures to ensure that product delivery and technical service will continue as you need. We have taken the steps to ensure continuity of business operations even in the event that one or more of our team members become ill with the Covid-19 virus. We are equipped to manage the order entry business from our homes should that become necessary. And our warehouse has taken appropriate measures to assure continuous service even in the event that one or multiple personnel become ill.
We have adequate supplies of all skus to manage through the current National Emergency with additional product en route to our warehouse even at this writing.
For those of you used to seeing our representatives in your office, I have asked them to curtail those visits for the next 2 weeks so as to not introduce any additional environmental contaminants to your office at this time. If on the other hand you do wish them to make an office call, they will do so with appointment…you are in control. We will reassess that position as the next two weeks develop and as the Public Health personnel make more definitive projections on what to expect in the progression of this infection.
While many study club and other CE Events have already been cancelled, for those that have remained scheduled, we will support and if appropriate attend on a case by case basis through the balance of this month. Again all of this will be reviewed as time and events develop.
We are a resilient nation and we are resourceful in meeting the challenges that are presented to us. It is our honor and privelege to support your practice with our products and service…we look forward to doing so for many years to come. If we can be of service to you now, contact us at 877.532.2123 or contact your local Kettenbach representative.
Thank you for your business….and above all, wishing you good health.
Daniel J Parrilli
For more information about Kettenbach, please visit http://www.kettenbachusa.com/.